ITW Construction Products
   

Customer Services (GB)

1 Wheatstone Place
Southfield Industrial Estate
Glenrothes
Fife
KY6 2SW
United Kingdom

t : +44(0)1592 771132
f : +44(0)1592 771182
e: orders@itw-industry.com

Customer Services (Ireland)

David Cullen House
Kells Business Park
Cavan Road
Kells
Co. Meath


t : +353(0)469 293 470/1
f : +353(0)469 293 473
e: orders@itw-industry.com

 

Cullen
Technical Support

t : +44(0)1592 777570
f : +44(0)1592 777575
e: technical@cullen-bp.com

 

 

Gang-Nail
Technical Support

3rd Floor
Westmead House
Farnborough
Hampshire
GU14 7LP

t : +44(0)1252 551960
f : +44(0)1592 543436
e: technical@cullen-bp.com

Alpine/hsbCAD 
Technical Support

Unit 1A Penrose House
Treleigh Industrial Estate
Redruth
Cornwall
TR16 4AX

t : +44(0)1872 245456
f : +44(0)1872 245451
e: helpdesk@itw-industry.com

 


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Customer service

At ITW Industry we aim to provide 'service excellence' for all our customers, personalised to meet the operational needs of their businesses. Our charter sets out how we propose to meet our commitment to our customers and how we fulfil our service level standards and self-regulatory obligations.


Commitment to servicing our customers
Our commitment to service means that we fulfill more than 98% of all orders in full and on time from our UK and Irish warehouse platforms. We offer as standard next day delivery for orders placed before 2pm

We carry out regular customer feedback surveys; this enables us to measure the service we provide and to see where improvements can be made. We feedback to our customers the results of the surveys. We design and manufacture our core range ourselves which allows us to ensure quality, reliability and consistency of products.

Commitment to communicating with our customers
ITW Industry's ambition is to develop strong partnerships with its customers, employing a Key Account concept to manage all aspects of modern operating practices. We contact every customer to identify their needs, ensuring they have a point of contact via our Key Account Managers. Our dedicated Customer Services teams will respond to your enquires within two hours of you contacting us by telephone, fax, email, in writing or in person. Monday to Friday 08.30 to 17.00.

Commitment to clear, accurate accountancy
We will provide you with invoices that are accurate, easy to understand and include the detail you need for your own accounting records.

Customer concerns
We endeavor to deal with your concerns or complaints promptly, fairly, completely and courteously informing you of how we propose to act, how long it should take and what the results are.





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